We have had our accounts with Cristina and her team at MONA Solutions for Four years. We have 18 merchant accounts a combination or virtual and POS terminals spread over 10 physical locations. I have to say that Cristina and all of her team have consistently offered the highest level of service to us. No matter what the issue is they respond timely and stay at it until the problem is resolved.
Cristina is truly an anomaly in today's business world…she goes over and above in every aspect of her job. When there is a hurdle to overcome regarding the overall solution, even if it only has an ancillary connection to her offering, she will embrace and tackle it on behalf of the client. She is 100% about customer service…and always with a positive, can-do attitude. If you have a company that processes credit card transactions I would highly recommend Cristina.
Cristina Alvarez is great to work with she detailed, organized and very responsive to my needs.
Cristina is a very service oriented individual. Our company has been working with her for a number of years and have always been more than satisfied with her ability to respond timely to all of our needs. She goes beyond what is expected with respect to keeping us informed on opportunities available to our business to reduce costs and improve efficiency. She is very knowledgeable in our field of business and has connected us with numerous industry related business to assist with streamlining and improving our business operations. Cristina is very pro-active and looks out for her clients in more ways than one would expect. I highly recommend you meet with her and her company Direct Connect for any merchant servicing needs you may have, you will not be disappointed.
Cristina has been a valuable business partner for more than 5years now and is a pleasure to work with. Cristina is a trueprofessional who delivers what she promises! She epitomizes theterm “Customer Service” in all aspects of her job. I highly recommend her.
Cristina Alvarez is very responsive to my business needs. In this complicated world of credit card processing, it's very helpful to have someone on my side doing her best for me when I need something. When other companies call to get my business, I tell them I am very satisfied with my current situation. I recommend Cristina highly.